FAQ

When can I expect my package to arrive?

Expected delivery is listed under the description of each item.  Many of our products ship to the Continental US only.  The majority of our skin care products are made to order and will be delivered within 4 - 12 days.  Some products ship for Free and also ship Worldwide.  This is listed under their description and they will arrive within 12 - 20 days.

When buying a gift for a particular holiday - please allow enough time for the item to arrive.  We are not responsible if your item doesn't arrive before a particular date.    

Where do you ship from?

Our products come from a few different suppliers and most ship from the US.  Under each product description is an expected delivery time.

What are your store's return and exchange policy?

All our products are backed by a 30 day Money Back Guarantee. You must show proof of purchase and the reason for return/exchange or refund, and send it to 432 Five Farms Lane, Timonium, MD  21093.  Please note that you can only open one dispute per order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.   Please see the Refund Policy page for more details.

Can I cancel my order?

Please e-mail us as soon as possible if you wish to change or cancel your order.  Once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.